LimeChat was conceived with the mission to help brands leverage conversational mediums and powerful automations to create the most compelling user experiences. Nikhil Gupta, Co-founder of LimeChat said, ‘’Despite spending a lot of energy, human resources and capital, some stellar brands miss out on delivering quality customer experience and support. The funds raised will be utilized to strengthen its product and expand its go to market operations. This allows brands to increase campaign conversions by 3x, reduce support workloads by 70%, and improve customer satisfaction. LimeChat’s WhatsApp Retention Campaigns help brands engage customers on WhatsApp at critical points in their buying journey, from abandoned checkout to feedback to win-back of existing users. LimeChat’s assistant lets the brand instantly respond to customer queries throughout the buying journey, from product discovery to checkout to returns.
#Limechat customer service skin#
LimeChat is backed by Stellaris Venture Partners, Y Combinator, Pi Ventures, Titan Capital, and the founders of Mamaearth and Man Matters.Founded in 2020 by Aniket Bajpai and Nikhil Gupta, LimeChat’s customers consist D2C brands like Mamaearth, MCaffeine, Wow Skin Science. They help some of the best ecommerce brands leverage WhatsApp into a major revenue stream. Their results with India’s leading brands show that they are at least 2x better than any other WhatsApp marketing or chatbot solution in the market. They strongly believe that chat is a much more personalized and interactive medium for shopping. Limechat was started with the aim of revolutionizing conversational commerce. These brands include Mamaearth, Rage Coffee, MCaffeine, Wow Skin Science, Kapiva among others. In the last 6 months, the startup has claimed 3x growth and has expanded its customer base to over 125 brands in India and across the globe. The startup also claims that over 1 million conversations are automated for 150+ leading brands. Pairing this with the opportunity that WhatsApp poses for brands to leverage as a commercial channel can create exceptional customer experiences,” said Alok Goyal, Partner, Stellaris Venture Partners. “D2C as a category has witnessed explosive growth in the last few years. The platform allows brands to increase campaign conversions by up to 3x, reduce support workload by up to 70%, and improve customer satisfaction.
As we continue to build a category-defining SaaS (software-as-a-service) company for global e-commerce brands, with Stellaris’ track record in building global SaaS leaders and defining growth stories of leading D2C brands,” said, Nikhil Gupta, Co-Founder of LimeChat.
“Our growing client base stands testimony to the impact we have been able to generate for businesses. The Bengaluru-based startup was founded in 2020 by Aniket Bajpai and Nikhil Gupta, It harnesses the power of human-scale AI chatbots to create the most compelling user experiences to deliver impact for D2C brands and consumers alike.
The startup plans to use the funds to strengthen its product and expand its operations in the market. Wavicle Technologies Pvt Ltd, which owns and operates LimeChat, an AI based chatbot startup has raised $4.2 million in seed funding round from existing investor Stellaris Venture Partners with participation from Pi Ventures, Titan Capital and marquee angel investors.
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